Global Experts (GLOBEX): 100 Hours Finishing Course for Call Center Agents

This course is designed to develop knowledge, skills, and attitudes of a Contact Center Representative in accordance with industry standards. It covers core competencies such as: Communicate Effectively in a Customer Contact Center and Render Quality Customer Service.

Course Outcomes:
Upon completion of the course, the trainees/students must be able to:
• Analyze communication process
• Communicate and listen actively
• Use communication cues
• Communicate electronically in writing
• Identify and explain the products and services to be marketed
• Gather and assess information related to customer queries on products and services using active listening and inactive communication
• Provide assistance to customer based on assessed needs on product and services
• Provide after sales support services